Complaints Policy

Recruit4staff (Wrexham Ltd) is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

Complaints Procedure

If you have a complaint, please contact Paul Stevens by phone 01978 365111 in the first instance so that we can try to resolve your complaint informally.

At this stage, if you are not satisfied please contact Dave Antrobus. You can write to him at: Recruit4staff, Suite1, 22 Lord Street, Wrexham, LL11 1LR.

Next steps

1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 5 days of us receiving your complaint.

2. We will record your complaint in our central register within a day of having received it.

3. We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.

4. We will then start to investigate your complaint. This will normally involve the following steps;
? We may ask the member of staff who dealt with you to reply to your complaint within 5 days of our request;
? We will then examine the member of staff's reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 4 days from receiving their reply.

5. Dave Antrobus will then invite you to meet him to discuss and hopefully resolve your complaint. he will do this within 5 days of the end of our investigation.

6. Within 2 days of the meeting will write to you to confirm what took place and any solutions he has agreed with you.

If you do not want a meeting or it is not possible, Dave Antrobus will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. he will do this within 5 days of completing his investigation.

If we have to change any of the time scales above, we will let you know and explain why.

NOTE: In any event, we will comply with any statutory procedures that may relate to your complaint.